Enjoy complete peace of mind with our comprehensive warranties and responsive support.
In case of GPS tracker failure, we automatically install a new device within 24 hours, without any action required on your part. Your tracking never stops.
Included in your subscriptionAs long as your subscription is active, your tracker is covered without time limit. No deductible, no hidden costs.
Your location data is encrypted and stored in Switzerland. GDPR compliant and full respect for your privacy.
Our technical team is available every day to answer your questions and resolve your issues quickly.
Try our service for 14 days. If you're not satisfied, we'll give you a full refund with no conditions.
Your tracker's firmware is automatically updated to benefit from the latest improvements and fixes.
We commit to 99.9% service availability. In case of failure to meet this, your subscription is extended for free.
A simple and automatic process for guaranteed service continuity
Our system automatically detects any anomaly or failure in your tracker.
You receive a notification and we contact you to schedule the intervention.
A technician comes to replace the faulty device within 24 hours.
Your new tracker is activated and your tracking resumes immediately.
In case of failure, our system automatically detects the problem. We contact you immediately and organize the replacement of the device within 24 hours, at no additional cost.
Yes, as long as you are subscribed to our services, your tracker is covered by our hardware warranty. One device replacement is provided per year, provided the security seal has not been opened.
You can contact us by email at support@easytrack.ch or directly from the app. Our team is available 7 days a week and commits to responding within a maximum of 2 hours.
Yes, we are contractually committed to this timeframe. If we cannot intervene within 24 hours for an exceptional reason, your subscription is extended free of charge for one month.
Absolutely. All your historical data is stored in the cloud and remains accessible during and after replacement. You don't lose any information.
